I. Cancellation Policy
We are happy to cancel any order by written notice from the purchasers email at anytime prior to shipping (see shipping policy for details).
II. Refund / Return Policy
The Liberty Cigar Company will accept for return or exchange items that are in new condition, unused, unaltered and free of damages caused by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Items cannot be returned or exchanged after 21 days from the receipt of original order. Items must be returned with all original packaging intact.
How to Return or Exchange Your Order
Mail to:
The Liberty Cigar Company
12234 Ala Hwy 77
LaFayette, Al 36862
III. Shipping Policy
Shipping Options
Standard Shipping – 3 to 7 Business Days – $9.00
USPS Priority Mail – 2 to 3 Business Days – $15.00
USPS Signature Required – Add $10.00 to the shipping cost
State Excise Tax
Excise Taxes
Certain states have, of late, begun to impose excise taxes on tobacco products sold by online cigar retailers. The Liberty Cigar Company may collect excise taxes on your purchases if and as required by the respective state statutes. Please note that such tobacco excise taxes are in addition to applicable sales or use taxes, if any.
Maryland
Effective October 1, 2019, the State of Maryland commenced imposing an Excise Tax on all tobacco products sold by online retailers to Maryland residents. See Maryland House Bill 1301. The Maryland Excise Tax rate for premium cigars is 15% of the wholesale price. For more details on the Maryland Excise Tax, review the law here.
Michigan
Effective January 1, 2022, the State of Michigan commenced imposing an Excise Tax on all cigars sold to Michigan residents. Premium cigars are taxed at 32% of the wholesale price, with a maximum excise tax of fifty cents ($.50) per cigar.
For more details on the Michigan excise tax, please review here.
Ohio
Effective October 16, 2019, the State of Ohio commenced imposing an Excise Tax on all tobacco products delivered to Ohio residents. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers. Premium cigars will be taxed at 17% of the wholesale price. For more details on the Ohio Excise Tax, review the law here.
South Dakota
Effective January 1, 2022, the State of South Dakota commenced imposing an excise tax of 32% on the wholesale price on all premium cigars shipped to customers in South Dakota. For more details on the South Dakota excise tax, please review here.
Signature Required
Shipments to the following states that require a signature: Delaware, California & South Dakota. All “Signature Required” shipments include an additional $10.00 fee in the displayed shipping price.
Other Shipping Address Restrictions
All shipments to Delaware must have matching billing and shipping addresses.
All shipments to California require us to confirm by telephone after 5 P.M. the day before shipment and to post a tobacco warning at checkout.
Effective July 1st, 2020, The Liberty Cigar Company cannot ship to Utah residents.
For more details on Utah Tobacco Restrictions, please review here
IV. Billing Descriptor
www.libertycigars.com
V. Terms of Sale
All purchases are subject to applicable federal and respective state laws. Every transaction is is subject to our age verification process and the policies enumerated in the Terms and Conditions herein.
VI. ONLINE PRIVACY POLICY
January 1st 2025
The Liberty Cigar Company ( Liberty Cigars) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed to ensure that those affiliated with The Liberty Cigar Company understand our commitment to and fulfillment of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to stay up to date with the latest changes, we advise you to visit this page frequently. If at any time The Liberty Cigar Company decides to use any personally identifiable information on file in a manner that differs from the purpose stated when the information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option to permit the use of their information in this separate manner.
This Policy applies to The Liberty Cigar Company and governs all data collection and use by us. Through the use of https://libertycigars.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that The Liberty Cigar Company does not control, nor by individuals not employed or managed by us. If you visit a website we mention or link to, be sure to review its privacy policy before providing it with information. It is highly recommended that you review the privacy policies and statements of any website you choose to use or frequent to better understand how websites collect, use, and share the information they collect.
Specifically, this Policy will inform you of the following
Information We Collect
It is always up to you whether to disclose personally identifiable information to us; however, if you elect not to do so, we reserve the right not to register you as a user or to provide you with any products or services. This website collects various types of information, such as:
Voluntarily provided information, which may include your name, address, email address, billing and/or credit card information, etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
In addition, The Liberty Cigar Company may have the occasion to collect non-personal, anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Please rest assured that this site will collect only the personal information you knowingly and willingly provide to us through surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
Why We Collect Information and For How Long We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when we have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; · To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
The Liberty Cigar Company does not now, nor will it in the future, sell, rent, or lease any of its customer lists and/or names to any third parties.
The Liberty Cigar Company may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://libertycigars.com
The Liberty Cigar Company may also be in contact with you with regard to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Disclosure of Information
The Liberty Cigar Company may not use or disclose the information provided by you except under the following circumstances: as necessary to provide services or products you have ordered; in other ways described in this Policy or to which you have otherwise consented; in the aggregate with other information in such a way so that your identity cannot reasonably be determined; as required by law, or in response to a subpoena or search warrant; to outside auditors who have agreed to keep the information confidential; as necessary to enforce the Terms of Service; as necessary to maintain, safeguard and preserve all the rights and property of The Liberty Cigar Company.
Non-Marketing Purposes
The Liberty Cigar Company greatly respects your privacy. We reserve the right to contact you, if needed, for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes to The Liberty Cigar Company products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Users Under the Age of 21
The Liberty Cigar Company’s website is not directed to, and does not knowingly collect personal identifiable information from anyone under the age of twenty-one (21). If it is determined that such information has been inadvertently collected on anyone under the age of twenty-one (21), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us via email or newsletters. To discontinue or unsubscribe from our website, please send an email stating that you wish to unsubscribe to johnadams@libertycigars.com. If you wish to unsubscribe or opt out of any third-party websites, you must go to that specific website to unsubscribe or opt out. The Liberty Cigar Company will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. The Liberty Cigar Company does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Notice to European Union Users
The Liberty Cigar Company’s operations are located primarily in the United States. If you provide information to us, it will be transferred outside the European Union (EU) to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Security
The Liberty Cigar Company takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g., credit card information), it is encrypted and transmitted to us securely. You can verify this by looking for a lock icon in the address bar and checking that “https” appears at the beginning of the webpage’s address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.
The company also uses Secure Sockets Layer (SSL) for authentication and private communications to build users’ trust and confidence in using the internet and the website by providing simple, secure access and communication for credit card and personal information. In addition, The Liberty Cigar Company is a licensee of TRUSTe. The website is also secured by VeriSign.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Terms & Conditions. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall constitute your agreement to and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number, or mailing address.
Email: orders@libertycigars.com
Mailing Address:
The Liberty Cigar Company 12234 Ala Hwy 77 Lafayette, AL 36862
Age Verification Process
The Liberty Cigar Company is a secure retailer (both online and in person). It is unlawful to attempt to purchase cigars below the legal minimum age of twenty-one (21). We do not sell tobacco to anyone under the age of twenty-one (21) under any circumstances. If you are not twenty-one years of age or older, please do not enter our site.
Age Verification Frequently Asked Questions:
How does The Liberty Cigar Company verify my age?
To substantiate your identity and confirm that you’re aged 21 or older, we utilize a non-affiliated, third party company called Age Checker, LLC.
How Does Age Checker’s Age Verification Process Work?
Age Checker compares billions of public records from multiple trusted data sources, and based on the personal information you’ve submitted, uses these references to verify and validate your age.
By accessing these public records, Age Checker can validate the information you’ve provided – and when necessary, present you with a series of multiple-choice personal questions based on what are called “out of wallet” historical facts to ensure your identity. These are non-credit-related pieces of information about you that would typically not be found in your wallet if it were lost or stolen; instead, they’re obtained almost instantly by scanning billions of public records from trusted data sources containing information relevant to you.
Is The Information I Provide Secure?
Yes. The Age Checker service is designed specifically to validate and protect your identity while processing your online transaction with the highest level of consumer privacy. Age Checker ensures safe delivery of the information you provide online in three ways: first, AgeMatch uses secure, 256-bit encryption to protect your data; second, Age Checker does not store your sensitive personal information. Lastly, Age Checker does not share or sell any data with third parties. These steps are taken to ensure your sensitive personal information is protected from unauthorized access.
Miscellaneous Premium Cigars contain nicotine, which can be hazardous to your health. You must be a minimum of twenty-one (21) years of age to use this website.
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